How can we help you today?

By Topics

How do I get Quotation?

If you would like to Get Quotation of item or request for custom proposal, just send us an inquiry thru the form and our sales personnel will contact you within 1-2 business days.

Should you need any further assistance, don’t hesitate to email us at or contact us at +60176942822

If possible, please include details such as events theme/timeline/quantity/budgets so that we can get started on the quotation as soon as possible.

When will I get my quotation?

you can place an

If you have filled your quotation request on our online form, depending on the completeness of the information it will usually take 1-2 working days for our team to prepare for the quotation and proposal.

Should you need a quotation for a large number of items, we would appreciate if you could attach a list of item with the sku code.

Please do not hesitate to send an email to if you need any further assistance with your quotation needs. 🙂

I can’t seem to find a product on the website, but my boss really really wants it. What do I do?

No worries! our team would love to assist you in sourcing that product. If you are looking for something that isn’t on our website then you can fill in this contact form. 

Do be sure to include sufficient detail about the item that you are looking for – Colour, Quantity, Product Description. You may attach supporting pictures and documents if you need. 🙂 

Alternatively you can drop us an email at or call us at +60176942822 if you need any assistance with the quotation request. 

How can I place / confirm an order?

Once the selected proposal is chosen, you can finalise the deal with an issuance of PO by your company or signing back our official quotation.

Do you accept order other from Klang Valley,Malaysia?

For sure, we accept order from whole Malaysia and worldwide.

I need an order urgently, how long will it takes for production and delivery?

It is advisable for you to contact our office and team for urgent order for stock availability. In most of the time, we are able to help to meet your deadline.

We can help to arrange for the most effective mode of delivery.

What file do I need to provide?

The file must be provided as a vector file, not as pixels. This is due to the printing technique, it does not work with pixel files.


How to identify a pixel or a vector file?

Vector files are created in Adobe Illustrator and usually have one of the following extensions; AI, EPS

While Pixel files are mostly made in Adobe Photoshop, and export as JPG, TIFF, PNG, PSD or BMP files.

In some occasion, an AI file may sent to us with the assumption this is vector file, but eventually turnout is still a pixel file. This may occur when a pixel image such as JPEG or PNG is placed into an Illustrator, or a pixel file is exported in Photoshop as EPS. However, this is NOT a real vector file.

I do not have a vector file, what can I do?

Don’t worry, we can help to convert your pixel file into a vector file for free or with a minimal fees depending on the complexity of the artwork.  

I have an idea in mind, can you help to design it out?

Sure, just speak to our team and we can help with the design. Design can be done for free or with a fees depending on the complexity of the design. 

How long will the printing takes?

Corporate gifts can be personalized with your company’s name or logo upon approval of sample or artwork.Production timeline of gifts will be depending on the quantity and stock availability. Our professional sales team will confirm and keep you posted with the progress and make sure the delivery is on time as per our agreement. 


How can I make payment?

Payment info will be provided on the invoice. Payment methods including cash, online transfer, wire transfer and cheque.

What is the payment term?

50% of deposit pyament upfront is required, 50% balance is payable upon delivery. Deposit is not refundable in any circumstances.

There are some errors in my invoice. How do I discuss these differences?

This is very embarrassing! Please send us an email at with:

  • Your contact details 
  • Invoice reference numbers in question
  • Details of the discrepancies
  • Your Delivery Notes of those invoices (if possible)

We will look into the details & get back to you within 24 hours.

What is the factor that affect the prices?

The item price / printing charges vary accordingly to the following factors:
i) Quantity
ii) Number of Colors required in printing
iii) Size of printings
iv) Urgency

I’m based outside Klang Valley / overseas, how do I collect my order?

We have engagements with our partner courier services that offer reasonable freight chargers for all international orders. 

How do I collect my order?

For Klang Valley, 

How long does it take to deliver?

Once the goods is ready, we will normally take only 1-3 days to send out if you are within the Klang Valley.

For Outside of Klang Valley, the delivery timeline is 3-5 working days.

For international order varied according to region and freight options chosen,kindly let our team know your timeline so we can suggest the appropriate shipping options. 

I’m a business/brand owner and would like to see how we can collaborate together with Giftvity. How do I start the conversation?

We are constantly looking for ways to collaborate with the right businesses and brand. Please feel free to drop us an email at with your contact details and we’ll get back to you as soon as possible!

If you didn’t find the answer on your question, please, ask here:

Alternately, you can contact us at or +6017-6942822